SEPHORA

The worse experience ever I always go to this store because is very close to my house. Today I actually needed help as ask one of the employee “hello are you busy I need some help” very rude she looked at me as if I was not speaking the same language and said well I’m Busy with someone else i don’t know who can help you I’m not” reasons why even bother going to the mall and just switch to online shopping or switch to another store where the employees can actually helpful and nice. I am trying to spend money and the least she could of done was just try to find another of her coworker I was not expecting her to leave everything to help me but at least get someone else to help me I would of happily waited but nope I just walked out of there and go elsewhere how sad. If you are an employee whe

11/25/25 I received a Beauty Insider Exclusive postcard in the mail for 20% off my purchase, and 30% off all Sephora products. There was no start date, the pc simply said “Ends Sunday, December 14”. It was addressed directly to me. So I took my sister to show her a few of the product lines I buy from Sephora as she is looking for a new skin care regimen. I shop at Sephora Cherry Hill a few times a year, and I look forward to the wonderful service from knowledgeable staff who always help me find what I need. Today, however, was a complete disappointment. No greeter to ask if we need assistance, so we walked around the store and I pointed out Charlotte Tilbury, Farmacy, Laneige, Tatcha, Dior and a few other product lines- and not one associate offered to help us. We went to the makeup sectio

I had an amazing experience at this sephora. Walked in looking for some skincare and to pickup my sephora birthday gift. I was instantly overwhelmed and didn’t know where to start and the nicest woman named Anna came and helped me! She did multiple scans and tests and helped me learn about my own skin and hair. She gave me so many recommendations for products for the future, and i walked out feeling excited to try some new products and more confident in my own skin. 10/10

I frequent the Cherry Hill mall since I live right down the road. But, I have often avoided going to this Sephora simply because of the rude employees. On Saturday, they were holding a Josie Maran event so I decided to stop in. It was a busy Saturday, I get it. Its easy to get flustered and overwhelmed when there are customers everywhere. When I asked an employee, unsure of her name all I remember is that she had a side bang and glasses, if there was any more of an item in stock, I was met with a rude stare and a quick, cold interaction. This isn’t the first time I’ve had an unpleasant experience in this Sephora. The employees try to push people in and out of the store and seem to only want to help those making large purchases or getting services done. They do not want to search for items

My father visited the Sephora in Cherry Hill Mall to pick up a product for my mother. Our family shops at this location frequently and has always valued the customer service there. During this visit, he asked an associate named Amanda for assistance. She was very short with dark hair. When he approached her, her back was turned, and he said, “Excuse me, can you please help me?” Amanda turned around and replied in a rude tone, “Can’t you see I’m on my phone?” My father responded, “I didn’t see you were on your phone, and I asked you nicely. I don’t want to interrupt, but can you please help me?” At that point, another associate stepped in and assisted him. While we appreciate the help from the second associate, the interaction with Amanda was disappointing and unprofessional. As frequen