SEPHORA

I visited this location and I got to say was greated immediately and I was looking for an old brand of lipstick now before this store I visited Ulta the sales woman there went above and beyond to find it or just something similar then she went to a website to find me stores that might carry it, she made sure i left a happy customer. I decided to try your store before trying Macy's since they are right next to each other and both have beauty departments I was greeted told nope and nothing else she could do. I didnt tell her I already had the info from Ulta. I gave my daughter that was with me a good lesson in brand names, shops and customer service skills. Please do better sephora. The southdale mall location has great customer service. I wish I could say the same about MOA location. FYI I

Usually I just go in and out of Sephora but today I had such a good experience largely thanks to Alexa. She listened carefully to what I was looking for and offered personalized recommendations that were great. Unlike other people who just offer superficial or generic suggestions, she really took the time to understand what I was looking for and explore different price points. She deserves a raise if you haven’t given her one already

I'm not sure what's going on with this location but all eyes are on me and all employees approach me every minute. I can't even pick up an item to look at without one of them being in my face. Even today I went to pick up my birthday gift during my lunch break and the woman at the front I can hear her talk on her mic about how she greeted me and that I was just browsing and to keep watching me. This is why I'm now only shopping online. They're worried about someone who actually spends money at their store instead of the kids that come in and steal. As a POC I do take it personally so Sephora please do better with how you treat paying clients.

Stopped in to do an Instacart order and Chanel was really friendly and helpful. She guided me to everything I needed, gave exceptional customer service, and made me feel confident being in the store. Thank you!

Product is overflowing in this location. Huge space and allows you room to stay and find what you need. Staff are available and help when needed. Multiple options for every tier of product available. Clean space, staff practice keeping the space well kept. Lines move quickly and they have more than cosmetics available. I recommend this to beginners and advanced cosmetic customers.