SEPHORA

As of 2025: Always out of stock of the best items. A handful of employees are kind of rude and snobbish, always talking amongst themselves. Even the manager ignores customers. It seems like the nicer employees are usually the newer ones. When doing online order with in-store pickup, they leave you waiting for awhile before anyone thinks to attend to you. Same thing if you’re the only person in line, no one will come to help you until many minutes have passed and the line begins to grow. The reason I continue to visit this location is simply out of convenience, and that there are some employees who are still courteous and attentive. Initially, when this store first opened, all the employees were kind and helpful. I think they wanted to do something different than the Valley Plaza location,

I am going to complain about this experience that happened, in the store. I was waiting for the person that I was with to finish their purchase and selection so I just started browsing and looking at the make up. The customer service was inappropriate because they kept asking me if I needed help constantly. It looked like a tall loss prevention guy was trying to guard and block me from going through an aisle. I was kind of contemplating on buying a an item, so I kind of kept looking to see if that was the best option. I felt harassed and discriminated by employees. I will never go to this Sephora again and it is better to go to a different one then go to this one or shop online. I think I'd rather choose Ulta than go to this store. They do not even have that great of selection anyway.

I had placed an online order and went to pick it up. I went to the front to the cash register and told the cashier I had an online order. She replied with annoyance in her voice that I was at the wrong spot. She said that she wasn’t suppose to leave the register but she would just to help me as if I was an inconvenience to her. She then asked for my barcode and I said that I did not receive one. She reply in a rather unpleasant tone that I couldn’t get my order without it. I tried to get it on the app but it would not load. I showed her my phone and explain that it was not loading. She then made a big sigh and asked for the confirmation number which I gave her. While she went to the back I was asked by I assume was the manager at the time if I needed assistance to which I replied no. The

Horrible customer service/staff. I just went by the sephora on stockdale in Baketsfield CA. I parked in the curbside pickup to go get an item, but I had pickups at the store next to it too. there were no handicap options and my husband is handicapped so since we were going to be doing both, I thought no big deal. I do understand people use those spots selfishly at times but i didnt expect a store associate to come out and yell at me and embarrass me very badly. I told her the predicament of handicap and she continued to tell me to move. she was so rude and I got in the car crying. my husband was furious and wanted to see the manager but I asked him for us just to leave. I was picking up an order for my mom but I will NEVER shop at that sephora again nor do pickups. I may never shop sephora

The employees are the most rude and judgmental people I have ever met. They will keep asking you if you need help. Loss prevention. Will follow you around and watch you when they only do this to certain people. They will block your path and that is prohibited by law. You cannot block a person's right to move freely Especially when a person is just shopping and is a guest/customer. It is quite disappointing the whole experience shopping in that store.