SEPHORA at Kohl's

I was extremely hesitant about writing this and was going to move on from the situation. How everything been going on this year think it’s time to speak up. I wanted to pick up and purchase a face toner and cleanser from Sephora before my trip. When I walked into this location I did not feel welcome. Unfortunately, no employee has tried to acknowledge me. When I patiently waited in line to ask for help one of the employees look me up and down and gave me a dirty look. I’m not sure if it was because how I was dress or the color of my skin. I personally wouldn’t recommend anyone to go to this Sephora and I like love Sephora. My first experience was in New York City and the employees were extremely nice and knowledgeable.

Whilst shopping I attempted to return an item that was irritating my skin. Admittedly, I did not have a receipt. Yes, it’s annoying BUT such is life… anyway, the rest of my experience was quite mixed and I felt two out of the four sales people I interacted with during my entire shopping experience were unnecessarily unwelcoming and rude in their facial expressions and tone when interacting with me. I was trying to be as sweet and polite as possible because I knew my request was probably going to be annoying to them, but that didn’t matter. Just annoying when you spend hundreds and hundreds of dollars on skin care etc. and you’re treated like some kind of jerk.

First off, most Sephora products were out of stock. Asked about a certain Este Lauder foundation shade, and was told because it was Kohls, they don't carry every shade. But then again the clerk couldn't get her face out of texting on her phone long enough to check. First and last time shopping there.

Hate the over focus on makeup expecially as crazy costly as this. Beauty comes from attire and social enjoyment there are ways to profit from these.

Need to hire experienced people here. I don’t see this store lasting if they don’t. Asked if they carried a particular brand at that location and they said“I don’t know” and that I’ll have to check the store to see. Another time I asked about a product and I was told to read the box because they didn’t know anything about it. Can’t make this stuff up! Hire people that are experienced or have better training.