SEPHORA at Kohl's

Employee is rude as hell, first she claimed that my phone number doesn’t have a Sephora account (I literally went to Somerset earlier that day and used the same number…it’s always been that number lol). Then claimed I can’t use my phone number and have to use my email, and scoffed in my face when I asked to try a different email (which finally worked). Also directed me immediately to the shitty Sephora version of brow gel which was flakey and crappy, and I ended up looking it up on my own to find a different option. Most of the samples are super disgusting and crusty too. Wouldn’t come back to this establishment!

Had an absolutely wonderful experience with Aliyah helping me select Bare Minerals products. She's very knowledgeable, patient & kind helping me, by using the samples, to decide on the right products. Please know that she is such an asset to Sephora in the Kohls Sterling Heights, MI store, & she should be told so. I look forward to having her wait on me again!

The young girl with curly hair working at the register right now 7/22/23 around 3pm was pretty clueless about her job and didnt even understand what I was asking her when cashing me out and also was confused about my return when it was pretty much common sense. I didn’t catch her name. But the other worker with straight her did a very good job at assisting me in color matching. Very disappointed about places hiring workers just bc they need extra workers BUT the extra workers can’t even do their job properly. I sure hope I dont need my original receipt from my first purchase because she would not give it back to me…

awful. the employees follow you around as if you're stealing and they have nothing better to do. this sephora location is so different from the ones i've been to. they don't have a lot of brands that most sephora stores have. they had about half high end, half retail brands, and some brands that are not that well known (at least to me). there's been many occasions i come to this location with the intent to find something particular and they don't have it in the end. which, i should have looked up first but sometimes you don't and just want to find out for yourself while you're there. it's also weird how they label their prices for products. it's not in front of the item on the shelf. it's all to the right end side listed of all products in order and their prices. which is a bit of an inco

This Sephora never has anything in stock, I went about 4 times to see if they were just sold out but nope they never refill/restock products and they never have any testers. And I’ve never been asked if I needed assistance.