SEPHORA at Kohl's

The staff here hasn’t been the best but the last time was kind of my final straw with them. I wanted to get a few things during the sale so while I was in the same shopping center as the Kohl’s I looked online to see if they had them in stock (which they did.) When I got to the store I couldn’t find one of the items on the floor so I asked one employee and she was trying to tell me that they did not have the item at all ever. I told her that I checked online and that I could make an online order for pickup so they would have to have it in stock.. this is when I guess her manager walks over (I did not get her name but she was the one with blue hair) and started to tell me I would have to order it online and that they didn’t not have it for in store purchase.. which is not how that works. I

I had the most wonderful experience tonight. A young lady named lily, walked over and asked if she could assist me. She was so helpful and so kind! I would show her the picture on my cell phone of what my grandchildren wanted, and she took me directly to it. She was so personable and pleasant and didn't make me feel like a burden! You ought to be proud to have her as an employee! I know she may find life a lot more easier! She works at the Sephora's in Kohl's on Quarterfield road in Glen Burnie. Thank you Lily! Not sure if your name has two "L's" or not. You were certainly a blessing!

AMAZING customer service and expertise! Jennifer helped me. I have been coming to Sephora for years. There are a lot of great stores, and Jennifer made this one of the best experiences I’ve ever had at Sephora!! Everyone at this location is super sweet, knowledgeable and its clear that the team works really well together!

This Sephora is one of the best that I have been to! I was looking for a perfume for my wife and the two girls Emily and Johana were very helpful. My wife was more than pleased. The store is very clean and organized and the workers are very friendly.

decent stock, clean store - it's also brand new, so that was expected. This location had the most unfriendly employees working on the afternoon of the Friday before labor day. I felt uncomfortable in the store. I wasn't greeted, no "welcome to Sephora," I was just stared at and watched as I made my rounds. These ladies definitely weren't Sephora-like and they would rather have a chat amongst themselves for about 30 mins than greet the only person in their store giving them business.