SEPHORA at Kohl's

I went to sephora at kohl's and claudia assisted me in everything that I needed.And even showed me products that I kind of didn't know the names, but she helped me find them.She's an amazing person.Has great customer service skills, and claudia, you have an amazing personality.It is so great when they say go to sephora for the people that know beauty you have inner and outer beauty.Thank you for your customer service skills.

Unbelievable. My poor mother works very hard for her money. All she wanted was the Selena Gomez perfume because she adores her. My mother is a country woman and I guess doesn’t look good enough for the employees there at Sephora. My mother very sweetly asks if she can have one and she is met with “sorry we don’t have the sample sizes anymore.” Disgusting behavior from your staff. Would you like if your mother was treated that way? My mother was kind and said well I want the full size and your employee said “Have you even smelled it yet it’s disgusting,” dismissively and unprofessionally. “Can you even afford it?” Is a question that should never come out of the lips of a retail worker. Especially from a Sephora where women come to feel beautiful. Shame on your staff for such an unwelcoming

WORST CUSTOMER SERVICE EVER ! the whole entire 20 minutes i was browsing around , the employees were just standing around at the register talking the whole time. i think it would make sense for atleast one of them to be considerate enough to help out a customer. employees clearly saw me looking for a product and had no common courtesy to ask me if i needed help with finding anything. It would have been helpful if they weren’t standing around just talking. i walked in and nobody greeted me. There were 3 employees were just standing at the registers talking the whole time, not once did they assist me or ask if i needed help. i walked out without the things i needed because nobody was considerate enough to help me out. another customer walked in and they were greeted and asked if they needed

I love Kohl’s, but this is my favorite. I do all of our shopping here. Especially for grandkids. They have an excellent selection, the people are very friendly and professional, and with Kohls coupons. You can buy great clothes, shoes and household stuff for better prices than Walmart. I usually place my order online and pick up in the store. I have 9 grandchildren and Kohls keeps my family well dressed and my wallet happy.

I went to buy my daughter's birthday gift, all her creams that she uses, all her mascaras, lip products, hair products etc. We walked in there and a hispanic lady with a name tag of Rocio with a heavy accent acted like she was tidying up everywhere where we would be looking, following us to the point I felt very uncomfortable. I asked for a few products and even though they have drawers full of products she denied to look for any products. When it came time to pay she denied us the birthday gift, I asked for a sample they had and she also said no with a horrible attitude. She was giving everyone in the store the same attitude. I put back 12 items and purchased 2 that I needed that day and decided to purchase everything somewhere else because I was not about to give that lady my money.