SEPHORA at Kohl's

Came tonight looking for Stila eyeliner, said it was in stock online so decided to go here instead of Fayetteville. Asked the associate Jasmine if they had it, and she seemed iffy and said if they did it would be on an end cap/stand alone rack. Did not offer to help look, mention what one, or anything. Saw me walking in circles throughout the store and did not offer any assistance. Finally found it, the end cap nearest to the women’s clothing/exit, and checked out. No greeting, no conversation, just my total and having me enter my information for points. All other times I’ve been here have been pleasant with kinder and helpful employees, so I know that this is a one off.

I went with my family for the Christmas after sales, in the sephora shop was a self the top shelf was 10 and under , the middle 20 and under so one would assume the third was 30 but I wasn't sure so I took two items and brought them up from she scaned them on rung up as 55 and the other 45 I told her they were on the shelf, she said things get moved all the time but I said that this was with multiple others of the same item and brand all on the sale shelf but she just said it's wasn't on sale. I walk by again later and not only do I see her returning the items back to the sale shelf but her returning the 25 and under sign she found right next to the items supposedly not on sale. So not only was this women to lazy to go check if I was right about the sale, but she did nothing to fix this is

I stopped in the store today to buy perfume for my daughter and had the displeasure of being “helped” by Roz. All I say is that Roz has a chip on her shoulder and should probably not work in retail. Our interaction dwindled my purchase amount significantly, so at least I can thank her for that. Had I not just gotten through working the midnight shift, I would have left and gone to another store. In fact, I contemplated it up until I completed the transaction. Learn how to treat your customers, Roz. You are obviously an unhappy person and it shows.

Absolutely no customer service! Won’t ever shop there again, I think they don’t want to help women over a certain age ! Ulta is way better

Sephora I am a teen but ALL the workers stare at me and basically spy on me Ulta is way better I can browse in peace