SEPHORA at Kohl's

Went to store in Kokomo on May 29th at 4:41 with my grand daughter. She used her green light debit card and the screen stated transaction approved. The male cashier stated the transaction wasn’t completed. I told him the screen showed transaction approved and he said it wasn’t completed and ran it again. She had 80.00 dollars in her account and he stated the second transaction was declined. He had charged her account twice and denied his mistake. The amount on the first transaction and the declined amount added up to exactly 80.00. When shown, he still denied charging her account twice. He gave me a receipt showing second transaction approved was voided but other receipts he waded up and threw in trash when I asked for them. He would not give my 9 year old her purchase and stated we wo

I went in today to purchase a certain brand of lip gloss, I just happened to look up and saw the sales associate the one with the piercings all over her face watching me, all the other people in the back of the store, I’m in the front but she chose to watch me and she actually stayed there staring at me, it must’ve been because of the color of my skin. But yet my purchase still put commission in her pocket. Pathetic.

I absolutely love going to this store! When I first met Sarah she was so welcoming and went out her way to provide the best customer service ever! Meanwhile she greeted every customer who came in there. It’s so important to have wonderful workers, that represent your business so well. Good customer service brings back customers! As long as she is here I will forever be a returning customer!

I came in looking for a certain skin care item and got that plus more! The girls that were working were very helpful and not only helpful but willing to educate about certain skin care items and how to apply them.. She even wrote down step by step as to what to do with the skin care items I purchased. This store is now my Go To for skin and makeup items

I came knowing a product I wanted but not the shade and Reagan was super helpful and kind! She helped me test a few and gave me a sample to try at home since the one I chose was out of stock. Super positive experience :) thank you!