SEPHORA at Kohl's

I have come here several times because it’s the only Sephora in the area that I know of. The employees are always rude and unhelpful even when there’s no other customers in the store. I’m not understanding how all their employees with maybe an exception of a few, have customer service jobs and don’t like helping customers or act like it’s a problem when they’re asked for help.

I have tried to leave internal feedback to address this issue, but since I didn't make a purchase, Kohls makes this incredibly time consuming. I just visited this Sephora inside Kohls in BigFlats, NY, to use my birthday gift. Today is Dec 31st, my birthday is January 7th, and I recieved the card in the mail yesterday telling me to drop in and claim my gift. I picked up an eyeshadow and told Vanessa at the counter I would like to pick up my birthday gift. She informed me they are out of Birthday gifts for 2023 and I could use my gift for $5 off a purchase if I wanted. Then she asked if my birthday was Dec or Jan and when I said Jan, she informed me that I couldn't use my birthday gift today, but could use it anytime during the month of January. I didn't have the mailer on me at the time,

This location is a very small store

Good collection of cosmetics, and especially fragrances.