SEPHORA at Kohl's

The store inside Kohl's was well stocked, clean, and the staff was super friendly. The only problem was that they need more help. There was only one person working there, with a line of customers in the cashier line. So there was no one to ask any questions about products, and a long wait. The cashier was also super friendly and chatting and giving information to the customer at the register, but apparently this customer had a LOT of questions. She was holding up the line for 15 minutes. I counted, and then left because there were 3 more people in front of me but the line wasn't moving. There was another cash register, just not enough people working to help out. But waiting aside, Sephora really needs more than one person working at the same time, to help out with customer service.

JASON was knowledgeable, helpful, and great fun! Since he wore much of the products he recommended, I could see how they would work on my skin. I felt he really listened to my concerns and guided me. I felt no pressure to purchase but did! JASON was an excellent employee and I hope he is respected for his knowledge. Thanks, Jason!

Looked on their website and it said they were open until 9 on Christmas eve. Drove all the way there only to find out they were closed. I walked up to the doors and a Manager was letting what must of been some employees out through the doors, he open the doors and I said, " it says online you guys are open until....." as I was talking he rolled his eyes and slammed the double doors in my face mid sentence..... I was dumb founded. Couldn't believe it. I wasn't being confrontational, rude or anything. Was simply talking and he slammed them in my face mid sentence... if kohl's employees such incredibly rude people. From this day forth, I will NEVER set foot in another kohl's store in my life. And I will share my story with others and do my absolute best to convince others to do the same and

I have mixed emotions for now about this location. I met a woman who doesn't want to work and a woman who really enjoyed her job. The first woman I asked for an item I was looking for stated that it's not in stock(didn't look in drawer or anywhere) but I could always place an order online, BUT I looked it up and it said the item was in stock so I asked another employee who verified it was in stock and found out there were a bunch of this item in the back somewhere. I'll try a couple more times at this location and update at a later time.Good luck.

I was looking for a sunscreen that had a bit of a neutralizing tint and Mikayla and Caryn were extremely helpful! I absolutely love this customer service! They were both really helpful and I will be coming out of my way in the future just to come here for their service!