SEPHORA at Kohl's

I was a bit disappointed during my recent visit. The staff were chatting quite a bit, and I could overhear personal conversations, which made the atmosphere feel a little unprofessional. When I asked one of the employees something, she seemed a bit irritated, which was uncomfortable. I think keeping conversations more private and maintaining a friendly, welcoming attitude would really help create a better experience for customers.

The staff was rude, when I asked if there was a product that was a little colser in shade to the original product I wanted.

Excellent Service, timely and very helpful. I picked up a Bottle of Devotion for a dear friend. Nice and quick

Sieh was very helpful. Although this location didn't have the product I was looking for, she was polite and guided me to the location where I could find it. I will not go to the Utica square location because the girl who answers the phone is disinterested in helping customers and would rather be on her phone. Sephora, as a whole, kept my business from going elsewhere for what I needed, entirely because of Sieh. I hope I spelled her name correctly. As I understand that there are no bonuses or commissions, if she asked me for a raise, I would give it to her.

Great customer service! They know their stuff! Got great foundation match there! I tried everything but the lady Tracey matched my foundation perfect to compliment my skin! Highly recommend