SEPHORA at Kohl's

Macayla and Leah we're so helpful I am blown away! I've been going to make up stores for 15 years and I have never had such amazing customer service as I did today. There were multiple other customers in the store but Leah was very quick to get to me and make sure that I had everything that I needed. I had gone in to find the perfect foundation for my very complicated skin. I have psoriasis, didn't know if my skin was oily or dry didn't know my shade nothing and she was so patient and helpful! She was honest with her reviews of the products which I very much appreciate. She was very patient with me as we tried on at least five or six products. She helped me find my Holy Grail for my giant pores and I will definitely be coming back to this location in specific for all my makeup needs solely

Everyone was so sweet and greeted us, the system was glitchy, but I just walked out and I’m sitting in my car writing this review cause Helen was absolutely fantastic! She helped my niece offering advice and help. My niece didn’t know what she wanted and didn’t want to ask for help. She was able to tell and told her about different types she wears and liked. It got her attention to follow her and start noting what she liked. It helped her pick out a perfect scent. Helen deserves a raise.

My 82 yr old mother bought me a gift card and when she got home she didn't have the card. She spent the next day trying to figure it out by calling getting transferred and then hung up on and then returning to the store just to be told there is nothing they can do because she has the receipt. The fact that they are implieing she is a thief blows my mind. She called and told me the situation all upset because she is on a fixed SS income and can't afford anything else. I of course said no worries. Sephora and Kohls both lost customers today!!

The staffs are usually very kind to me when I go alone but, when my mother went it seems like she was treated a little different. Her english is not very good and when she asked for a makeup product, a worker gave her the most expensive one and it did not even work. It didn’t even show up on her face. Waste of money.

Screwed over people with early October birthdays. The shipments were stuck during that entire month from the strike (which was not their fault), but they said they would take care of the October birthdays and grant the gift in November. I WENT EVERY WEEK, they never had gifts. Now they are saying it has to be within the 2 weeks of the birthday that they could give 250 points, but if it’s out of the time frame they can’t. So I received nothing but wasted gas, money, and time. Do better and don’t make promises you can’t keep.