SEPHORA

I’m really surprised that this Sephora has some bad reviews. I went Thanksgiving weekend and it was super crowded but yet I was greeted with a smile. I am not well versed with makeup so was completely lost. TYLER patiently helped me with makeup. Loved that she didn’t try to oversell and was recommending exactly what I needed to get without getting overwhelmed. Super knowledgeable. LARA - helped me with the lipstick, liner and mascara. She showed me the shades, helped me with the shades that would go well with my skin tone. Again, not pushy at all. On a side note, Loved her fun personality. At the checkout, the associate was helpful while I scrambled with my gift cards, was patient and greeted me with a smile. I asked her name and she said RACHEAL. My experience was amazing especially

I’m very disappointed with this location. Most of the times I’ve come in, the staff has been overly persistent—asking every few seconds if I need help, to the point where it feels annoying instead of helpful. But what really made me write this review was my visit on November 11th. I didn’t know they closed at 8 PM because Maps said 9 PM. I was inside shopping when a blonde older lady came up to me and my friend and said, “Hey we are now closed, so we’re either at the register or at the door.” Excuse me? That’s not how you speak to customers. I put my things back and didn’t buy anything for myself. Only my friend purchased something because she really wanted that lipstick, and we specifically asked another employee to check us out with a device just so we didn’t have to deal with the rude

Today, I purchased several hair products in your store. The cashier barely greeted me, handed me the receipt and stated “you know you need a receipt to make a return”! Well…I have been the high end luxury industry for over 25years. Sephora, I think it’s time for a good customer experience training. I did not ask about the return policy. This is not the way we should be closing a transaction. I will never go back to your store!

Booked a 75 minute beauty lesson at this location for my mom’s birthday and it was wonderful! Kay was so kind and had a natural gift of teaching her how to properly do her makeup! Loved every minute of it!! Definitely recommend booking with Kay!!!🩷

I rushed over to go to this Sephora location to make it by at least 10 mins to 6:00 b/c I knew they were closing at 6:00. I was told at 5:45 that I was not allowed to come in b/c they were closing soon. On the website AND on the door it says closes at 6:00 on Sundays not 5:45. I can understand locking the door a couple minutes before closing time and letting the in store shoppers finish up, but NOT 15 minutes before closing time. I politely asked if I could grab 2 specific items and was rudely told to come back tomorrow at 10:00. Yes, understand the employees want to go home, but this was just a little ridiculous and handled poorly. I have managed retail shops over the years and it has always been policy that employees clean up AFTER closing time or have certain employees start the process