SalonCentric

I just left the Newnan location, which I normally avoid because of the manager, Bianca. I actually go out of my way to visit the Fayetteville location because the customer service there reflects the level of respect customers deserve when spending their money. Unfortunately, my experience at the Newnan store has consistently been unpleasant. Bianca is often rude toward African American customers while appearing much friendlier to people of other races. What makes this even more disappointing is that she is an African American woman herself. I previously filed a complaint about this issue months ago, but no one from the district manager’s office ever followed up with me. This is very concerning, and I believe something needs to be addressed immediately. A shopping experience should never

i want to shoutout the store manager, Bianca. she is so helpful when I come in and lets me know about all the new products and sales going on in the store. I also appreciate that she does the extra mile to protect the integrity of my account. Thanks Bianca for always taking care of my hair care needs! You are the best!

I have NEVER in my 35 years of being in the Industry, have experienced such racism, rudeness and down right disrespect in my entire career! I cringe Everytime I go to your location in Newnan! The employee( manager) idk her title....that's irrelevant. She is beyond the definition of RUDE! The first few encounters I chalked up to... perhaps she's having a bad day. But, I watched her interact with a few other patrons that didn't look Like me... she was joking and friendly... all the things! Honestly, the question is, how has she been getting away with this behavior is disgraceful! I have worked in NYC , London, cooperate Aveda, Director at Beau Rivage Spa, Loreal ....and have owned 2 successful salons. I can deal with people and personalities! I will NEVER shop the Newnan location again! Y

The manager Bianca is so rude! She won’t talk to us and blows us off when we try to make conversation. She is very unhelpful and acts like we are wasting her time.

The last 2 times I was in the lady that helped me was very rude. Now I am standing outside the door at 8:10 and no one is here. This store is supposed to open at 8:00. Many cosmetologist need to pick up product on their way into work with client appointments starting at 9 am. The store should open promptly at 8.