SalonCentric

Really disappointed that I’ve driven there 3 times to find them closed when it’s posted as open online, I’ve been trying to call the store for 3 days to see if they are open and no one answers, I’ve probably called 15 times with no one picking up, please start updating your hours on google if you are closing early or will not be open a day that you are supposed to be. It’s very inconvenient for everyone and I’ve heard it from other beauty providers in the area. Very disappointing because this location used to be run so well. [EDIT] just went AGAIN for the 4th time for them to be closed out of hours, im trying to pick up an online order this is ridiculous.

For the past few months this location is barely open on Saturdays. Hopefully something gets fixed soon because this is extremely inconvenient. I can’t tell you how many times I’ve tried to go and they aren’t open. It would be helpful if they could update the website or make an Instagram post that they are closed AGAIN to let customers know before they waste their time driving there.

The customer service at this store is absolutely horrendous! Recently, I was looking for a product in there, I asked, somebody stocking the shelves if she knew where in the store, I might find it and she looked at me like I had 10 heads like how dare I ask her such a thing, and she said no I’m sorry I don’t. That was it. I was left to my own to find it. The way they talk to you when you ring out is just unacceptable. It is the rudest, coldest I have ever seen anywhere! This is consistent with this store and has been for at least five years now. I think they finally got rid of the matriarch, the blonde, 6 foot one that was , always so angry. They never ask how you’re doing, ask if you need help finding anything, ask if you found everything you needed. OK, it’s simply I’m gonna need your app

Ashley and Melissa are a salon owner's DREAM when it comes to customer service!! So informative and ready to help in absolutely every way possible!! Thank y'all so much for delivering an experience on top of supply and demand 👏👏👏 I'll gladly drive from Watertown for this level of service!! THANK YOU!!!

I drive out of my way to come to this location because they carry some of my favorites brands/products, but mostly because Chandra and her co-workers are exceptionally helpful and friendly! Highly recommend shopping at the Hanover SalonCentric