Salon Nouveau

INCREDIBLE MASSAGE!! I booked 3 services with Salon Nouveau’s licensed esthetician, Jen. I have been going to Jen for two years now & she is amazing. I booked a “brazini” wax, 30 minute facial & a 60 minute massage. She makes me feel so comfortable and clearly explains the service to me when I have questions or concerns. The spa room is nice and tranquil, heated massage bed is super comfortable and the overall quality and performance of the services are executed smoothly and timely. Jen is so skilled & professional. I highly recommend a massage with her!! Thank you, Jen!

I have been going to Salon Nouveau for many years. In the years I’ve been going to the Heritage Square salon, I’ve had 4 different stylists. I’ve always been pleased. When my last stylist was going to move as the other ones did, I was recommended to try Mercedes. She is excellent! So accommodating and knowledgeable about what’s best for my hair. My hair tints and cuts have met my expectations! ☺️ I’ve been her client for a few years now. I always look forward to my hair day. 🥰 The staff is welcoming and kind. That means a lot. ❤️

I have been going to this salon since middle school and never had any problems. They have always been transparent, so when I submitted a new client form and scheduled an independent appointment for myself, I was surprised by the service I got. When I submitted my client form I had reference pictures of the style of cut I wanted and even sent pictures of what my hair looked like before a week in advance. The day of my appointment I met my new dresser, Abby, and was brought back to the chair where she asked me what I wanted. I showed her two images of the style I wanted. I told her I have an undercut I'd Like to have blended with my hair, and that I'm going for a longer Romona Flowers look While keeping my length in the front. She said said she could do it and then I removed my glasses. She

I visited Salon Nouveau today and had a very uncomfortable experience with Justin Isaac. I accidentally dropped an energy drink, which was already embarrassing, but instead of handling it professionally, he called me out loudly while helping clean it up. He then made a comment saying “how come it’s always the Latina girls who do stuff like this,” and referred to it as me having a “brown moment.” This was said out loud and made me feel singled out, stereotyped, and deeply uncomfortable.Everyone makes mistakes, but being reduced to a racial stereotype over an accident is unacceptable. I left feeling embarrassed and unwelcome. I hope management takes this seriously, because no client should be treated this way no matter what race they are.

Been to Justin 4 times. He’s gotten black box dye out of my hair without damaging any of it. Truly amazing!