Sally Beauty

I went to Sally's for the first time today. I have always done a solid brunette color on my hair but I wanted to try a red balayage ombre. I asked the girl working for some assistance and she helped me for a good 15 minutes. She explained color options and all the tools I would need. Plus because I spent over $50 I got a cute free tote!

There were 2 associates working. One helping another customer and the other yelling from the break room to answer the other associates questions. We waited about 10 minutes at the register before the associate from the break room emerged. Thinking she was going to help us, we turned to face the register. Wrong. She started organizing a rack right next to us and totally ignored us. We asked if she could help us out and she rudely replied, "No. I'm on lunch." (But you're working?) Finally the associate not on lunch also rudely said "No she can't help you. That's just the way it is here." Either way, that's a terrible customer service model and if that's truely the "way it is here," the associates can do better job at explaining that to their customers.

Has what I need in stock most of the time for quick trips. The employees have ALWAYS been above and beyond and very knowledgeable.

Not sure of the names of the 2 younger ladies that were working today but their energy was everything. I already knew what I needed so I didn't need assistance with that but they were on it as soon as I walked through the door. Great vibe, hope they stick around.

We went last weekend to get something to help my hair. The coworker with the short green was amazing!!!! She knew exactly what I should buy and my hair turned out great 😃