Sally Beauty

I bought the generic shampoo that is supposed to be like Paul Mitchell. They’ve always said that if you don’t like something bring it back. Well it was on sale and it was by two for $15. I didn’t like the shampoo so I brought it back to exchange it for a different Paul Mitchell generic shampoo. Instead of them doing it even swap, they returned it and then re-purchased the new generic Paul Mitchell. I needed to pay $2.50 difference, for what should’ve been an even swap. The girl didn’t understand that concept. Also, when I asked her about the new shampoo, if it was moisturizing, her response to me was “ that’s what it says on the bottle.” Very helpful, not!!!

This store is amazing! I love the energy and friendliness of everybody there. Emma, the manager, and Ashley, are so fantastic and helpful. Emma knows so much I was shocked when she said she wasn’t licensed! And Ashley is so sweet and has the best energy. I love all of the girls over there!

I went here to get a hair color. I have never colored my own hair. I think the young lady who helped me was Ashley. She walked me through the whole color process. She even wrote down the instructions for me. My hair turned out the same as when I go to the salon. Customer service has become a thing of the past. My experience with Ashley Sally’s was the best I've had in years. She was warm, kind and provided me with many options. You don’t that find that level of service anymore. I don’t write reviews but I’d be remiss if I didn’t acknowledge her for the outstanding service she provided.

These ladies are great! Friendly, informative. More than willing to help. Always available. Good job ladies.

The customer service at the Shelbyville, TN location was excellent! Brooke took her time to explain different products to me and guided me to exactly what I needed. She went above and beyond! Customer service like this is few and far between these days. Thank you, Brooke!