Sally Beauty

I had such a great experience at Sally’s Beauty Supply thanks to Annette. She greeted me right away with a warm smile and offered to help. She went above and beyond to make sure I found exactly what I needed, all while assisting other customers with the same kindness and patience. You just don’t get that type of service nowadays. She’s truly an asset to the store!

Angry. I ordered 2 perms and lace spray. All I needed was 1 perm but I needed the 2hr dlv. I get my order with just spray. They only had 1 perm so they canceled it. Didnt inform me until I called complaining why no one let me know. I received email saying orderd has been filled!!! 8:52 I have time stamps. Called when it came with out all 3 at 10:02. I received email at 10:15 saying 2 items were canceled. Now mind you it was after I spoke to her but she claimed they sent it before sending by door dash. He was here at 10:02. Now she said she only had 1 but she didn't send 1 perm. Why wouldn't u send it. I'd be good. So I lose 5.99 for 2 hr delivery of what I didn't need and she didn't care I called customer service he didn't care. He would request my 5.99 back but wasn't to sure they'd sen

I was very satisfied with the service!!! I was greeted with warm hellos and kind spirits!!! Thanks to Yoselin her service was more than amazing ran into a problem and she was able to fix it and still offer great customer service!!!

I’m unsure if the cashiers are underpaid or what but they are the rudest I’ve ever experienced at a Sally’s. On top of I think the prices are inflated compared to any other beauty supply store. You really should consider refreshing the employees customer service. It is so off putting, I will not be returning. If I could zero stars I would.

Employees need a refresh in professionalism. Not sure if the woman was on the phone or if she was giggling at my request for a return, but it’s off putting to customers. Opening a product I’m returning and asking “why does it look like that” and giggling with your coworker is inappropriate. Have fun with your coworkers out of the public eye.