Sally Beauty

I returned a flat iron that I purchased yesterday at a different location. I returned it because I looked in a gift bag in my closet, and realized that my cousin had already purchased the same flat iron for me a few months ago as a birthday gift. So I didn't need the one I purchased. I came to this location because I was in the area shopping. The associate was laughing and talking to her coworkers as I walked in. But her demeanor changed as I told her I needed to make a return. She started questioning me about why I was returning it and if it was used. I told her no it's not used, because I have a brand new one in a gift bag at home that I forgot I received as a gift. Her facial expression turned from happy to suspicious. She was looking at me like I was lying. I have a receipt and it was

I don't know why I've never shopped here before. I recieved the absolute best customer service! I was on a mission to bleach my natural hair for the first time...so I walked in and was immediately asked if I needed help by Brenda. I told her my desires and she literally walked me through the store making sure I had everything I needed and addressed all my questions and concerns. Wonderful! Genuine customer service and I will definitely return for all my hair care needs! (Not sure who the other lady behind the register was...perhaps the store manager... She was also very informative and sweet) Thanks ladies!

Went in there last week because my girl wanted to color her ends of her hair. Was welcomed in with a smile and then so much help figuring out what was good. Love the atmosphere and the help form the two ladies.

Customer service is always inconsistent. I always feel like I’m being closely watched like a hawk in this store, especially when they run to the back room when I enter like they are headed to watch the cameras. They apparently assume only a certain caliber of people are suspicious given all of the natural hair care products, satin caps, and relaxers are all on the same aisle as the cash register. They don’t make their customers feel welcomed.

I love this place. Super well stocked and the staff is amazing. Huge shout out to Kourtney for being an absolute gem. She makes my whole day every time I’m in there (my daughter’s too) and has literally always NAILED IT when recommending products and helped with advice on techniques. Y’all are so lucky to have her!