Sally Beauty

I placed a pickup order and went to get it the next day. The girl at the counter was really sweet, so I don’t want to put any blame on her since I’m not sure if she was the one who prepared my order. However, when I checked my bag, I noticed the developer wasn’t what I ordered. I ordered the 20 volume Salon Care (38 oz), but received the Ion 20 volume (8 oz) instead. I realized this while driving, so I went back, and the girl kindly switched it and apologized. When I got home and was ready to do my hair, I noticed the brush I paid for was also missing from the bag. This is very frustrating — if I place a pickup order, I expect all the items I paid for to be included correctly. I shouldn’t have to worry about missing or incorrect products.

I stopped in today for a specific item and the woman (I forgot her name) was so helpful. She knew exactly what I needed and didn't try to make me buy something she knew I would have a hard time using. She was very knowledgeable and was great with my 3 year old daughter. She gave me great advise and I am so happy I stopped in. There is a great selection of items and the store was nice and neat.

Today I stopped at this store. As I entered there were there employees. I greed them politely and as them can I get some help. They asked me what did I needed. I answered " hair color ". They directed me to the area. I waited for a while until I left because nobody came to assist. At the door I told them, "thanks for the wonderful service ". The cash register person answered "thanks, ". It was not a complement. Terrible service, lack of awareness and very poor attitude. People should understand that their job it's not the place for personal talk.

Very disgusting service. My mother owns a barber shop, went to shop there and the cashier sold an used item to her. My mother wanted to make sure that if the item does not work, can she return it. The cashier says "yes, if the item is not functional you can refund it." Turns out the item does not work at all, my mother returns to refund the item, the manager called Angela spoke to my mother, saying that its their "policy" that items cannot be returned once used. How would she know if the item works or not if she did not try to use it? The manager with extremely rude and stubborn personalities repeats policy and having to call the Sally company for this non - working product, which makes no sense, since the item is bought from them. What that means is, neither the cashier lied, or they d

Ya gotta love a business that listens to the customers needs and then directs them to what they need and not what they can sell. I could have easily been persuaded to spend 30 - 40+% more than i had to. D.L. was honest & helpful. Oh & get this! I got a "hello" when i walked in, AND a "Can i help you"