Sally Beauty

Whoever was a girl on the closing shift (12/20) she is 100% the definition of Customer Service. With the help of a guy from Customer Service online and her I was able to do a return that another location gave me a hard time. People like this are the ones that need to be considered into Leadership, She followed policy and Guidelines and in addition went 100% up above and beyond to help me given me Options and solutions.

Usually I have a great experience here but today I walked in to get my hair color and was greeted with a “hello” at the door. The rest of my time there while I was running around the girl working never asked if I need help and was sitting down behind the register. I was about to go to the register to buy my things but decided to look at the clearance really quick and the girl working said “are you done?” Which I thought was super rude. When I was actually being rung out she wasn’t very friendly and was trying to press buttons for me on the pin pad. This was 7/12 at around 7 pm.

My partner and I recently paid a visit to Sally Beauty in Marlborough, MA (store #1863). We stopped in to fix a hair color gone wrong. We were assisted by Lia. Lia was amazing! She was very patient, knowledgeable and helpful. She walked us through the products we needed and told us exactly what to do to fix the color. Lia is the type of professional that makes shopping experiences enjoyable. I hope she is recognized for her good work. Sales associates can learn a lot from her.

Very upsetting shopping experience for my mom. She has a service animal and was asked to leave the building immediately upon entrance. When my mother explained the animal was a service animal, the staff demanded proof even though Massachusetts law does not require people with disabilities to hold such proof as of today 9/17/22. Apparently they couldn’t allow my moms service dog due to the manager being allergic and yet there was no sign on the door AND THE MANAGER WAS NOT EVEN THERE. This was extremely upsetting and very discriminating towards a person with a disability. If I could give negative stars I would… I don’t understand how people can be like this.

Disgusted with todays shopping experience. I shop here weekly for braid hair for my daughter and have never had a problem until today. Today I was told there is a limit on hair purchase that isn’t even enough for a full head of box braids. I was told I couldn’t purchase 5 packs of the same color by someone who clearly is clueless on hair products and especially black hair products. The best part is that they have signs celebrating black history month in the store and refuse to properly sell ethnic hair products. 25 years of shopping here and being a stylist and I am being talked down to by someone who shouldn’t be selling hair products at all. I called multiple locations and there is no hair limit! Imagine being a beauty supply store that prevents you from buying their products!