Sally Beauty

Placed an orderat 9 am on the sallys app. It was to be delivered in 2 hours which you pay extra for that option. I called around 3 since no-one had sent me any update but was told it had been picked up just no tracking available. I then called again at 5:50 since I had still not received anything and was told my package was never picked up and that they didn't know who was supposed to pick it up. The lady at the store didn't even know there was an option on the sallys app for 2 hr delivery. I had to cancel my order.

I was a little concerned about this location after reading so many bad reviews people have left--but I ended up having a great experience there today! When my mom and I stepped in the woman at the desk greeted us and asked if we needed help with anything and we just let her know we were browsing. The store was very clean and everything was in stock! After finding what we had been looking for (*hair color*)we checked out and everything went smooth! The employee even checked and asked us if we had developer and all that at home, which was nice! Since the Sally Beauty we normally go to on Baltimore National Pike is either closed or going to soon be closed we will definitely make this our go to store now after the good experience we had!

I shopped here many times and never had a problem. Today, I will never go back... after being followed around by two employees in the store, while shopping. Note to management: following customers around the store isn’t a good look and it’s very insulting. No one wants to steal from your establishment. Maybe you should actually sit at the register instead of conversing in the back of the store. To top it off, one of the products that I purchased had already been used. I plan on exchanging this and have no plans of returning after.

Why is this Sally’s still open. Most of my visits have been while the store was manned by clerks. Which is a joke. The spend most of their time talking amongst eachother in the back. But Today I met the “ manager” she was so clueless as to her role. I walked out in mud sentence. She try to tell me a shipment was sent out to her store without an inventory list. This store is so poorly managed I wish they would just move out of our shopping center. Fire the whole staff.

Know before you go: 1. As told to me by a Sally phone rep, "online prices are usually cheaper," and with "free shipping over $50" 2. "Sally Beauty does not accept manufacturing coupons that do not display the Sally logo." 3. You can return online orders to a store, if it's not an online-only purchase. Positives: 1. Stocked shelves with clearly marked items and prices. 2. Great Location. Shares parking lot with LA Fitness, Starbucks, Harbor Freight, etc.