Sally Beauty

Didn't get the ladies name. She had long brownish hair with highlights. She did an excellent job helping me get what I needed to get the red out of my hair. She explained the directions clearly, simple enough that I could repeat them back and remembered when I got home. Definitely will seek her advice again when I'm out of shampoo. Thank you!

I felt extremely comfortable shopping here as a queer person. I appreciated the staff and their pride pins. I also appreciate the way that they speak to and assist neurodivergent people such as myself. A little kindness and helpfulness goes a long way. Upper management should be proud of their staff!

I recently had a disappointing experience at the Sally Beauty store located in Lake Jackson, TX, Store No. 3541. What made it particularly frustrating was the store manager named Danielle and her complete lack of customer service skills. The problem started when I tried to return some products that I had purchased on 2/4/24. To my surprise Danielle firmly refused to process the return citing that clearance items sales are final. When I asked for proof from the policy to back up her claim she couldn't provide any. Danielle kept insisting that the information was mentioned on the receipt. However after examining it I couldn't find any such policy stated there. When I pressed her further she mentioned that it could be found online. Despite conducting a search, on the Sally Beauty website I

I had actually forgotten about this store until I needed something nearby today. I wish I'd gotten the names of the two employees because they were so helpful! Some of the best customer service I've ever had.

Karen is amazing she found exactly what I was looking for and it's helped me with my skin condition. She's so welcoming every time I go in there and she makes me feel comfortable and at home. She's great at her job and just a great person all around. Great customer service and she's very knowledgeable about every product in the store. I can't thank her enough for helping me!!