Sally Beauty

Update: messaged customer service the day I tried to return, haven’t heard back from them with a solution to not honoring the corporate return policy. Purchased items here before, came in to make an exchange for other items without the receipt as per Sally’s return policy which allows store credit without receipt. Unfortunately the clerk won’t process the return for the two unopened products as they should per Sally’s return policy printed on their receipt because the Sally’s system is faulty and isn’t showing my purchase under my acct in their system, even though the purchase is showing on my own credit card and they can scan my items in their system and see that it is from Sally’s and that they still sell the products I’m exchanging. Clerk called the manager and I was told to come back

I usually really like this location. The people are not rude and they ask you if you need help. However, I’ve spent almost $60 in that store in the last 30 days and I earned a coupon. Nobody in the store could figure out how to bring it up. There were three employees nobody called upper management to figure out how to bring up the coupon. The coupon was the only reason I stopped in to make a purchase I was going to spend $27 or more. try to use my coupon online for the same location and the color hair dye that I had in my hand in the store is not listed online. I’m probably one of the most regular customers at Sally’s. I’m very frustrated and considering choosing another beauty store I will drive out of my way to get there .

I’ve been shopping at Sally Beauty's Kenner location for years with no issues — until now. I recently purchased Wella Color in Ruby Red and ended up with orange hair. As you can imagine, that’s not the result I was going for. I even asked in-store if I had the right developer, and no one corrected me — turns out I was using one that was too strong, which caused the color to lift incorrectly. When I called the store for help, the employee didn’t have any answers but told me the manager would call me back in the morning. I appreciated that — but no one ever followed up. Since I have a funeral to attend this weekend, I went in to try to get the issue resolved. The manager was rude and clearly didn’t want to return the product — even though corporate had already given me a case number and as

Today I went into the Sally's in Kenner. This beautiful soul took care of me, she took her time to explain to me what I should do , and what not to do. I believe her name is Rachel, I Know she was in the Marines. She was just so polite, and nice and was very knowledgeable in the products. She didn't have to look anything up, she knew, and I liked that very much. Once again, I think it's Rachel, if not fellow Comrade as I was in the Army. Thank you so much, and what you told me to do worked .

I called today to see if they had a item in stock. The lady answered and said yes we do and told me to hold. She proceeded to rang up 3 people and then held a whole conversation about people her and the lady knew and never picked up the phone to say hello. I hung up (after saying hello a thousand times) to callback and the phone gave a busy signal 6 times because it's possible she never hung it up. Very unprofessional.