Sally Beauty

I came to this store in Irvine, even though I live 2 miles to the Sally's in Tustin, because the Irvine location never disappoints. The Manager, her name began with an "R", greeted me, asked how she could assist, took me to the items and explained their usages. I had to get items for myself and my kids and was very unfamiliar with the products. She was patient and thorough. She up-sold me on a few items, but I appreciated the value she brought. She explained the "why" and educated me on each item she offered. I will only shop at this location moving forward. As a former retail manager, with 20 plus years of sales experience, I appreciated her attention to detail and anticipation of my needs.

The girl in the store is super nice and provides great in store service. Always go into the store. Never ever buy online. They do not ship your stuff together. It comes in piece mail. They ship the wrong items and not what you ordered either. Their online store and shipping is a complete disaster. No on shore customer service. You get someone in the Philippines. In store is great though.

good variety of options but took me a bit to learn to not always go w the employees' opinions 🙏 just do research when u see products bc everybody's hair + scalp is different plus there's tons of options so you can see what fits you best ive seen my friends get their hair botched from reccs 😭 ofc employees have to meet their goals too so just double check if it's 100% right for you cuz they're usually not licensed professionals

I had a great experience shopping at Sally Beauty thanks to Lizz! She was incredibly kind, patient, and super helpful. I came in with a list of items, and she went above and beyond to make sure I found everything I needed. Her knowledge and friendly attitude made the whole visit quick and easy. Thank you, Lizz, for your excellent customer service!

Very helpful sales person, the prices are high though , yet its ur go to place if u know how to dye your hair