Sally Beauty

I usually frequent the Coachella location, but I stopped by because I was in town. Unfortunately the staff were openly discussing customer and personal drama and seemed disengaged and unfriendly while helping customers. It came across as unprofessional and made the experience uncomfortable.

I came in to the Indio store and I was greeted in a very professional and friendly manner. While the sales associate was at the cash register wrapping up a sale, she went out of the way to welcome me to the store and to let me know that she will be available to assist me with any questions regarding the products. As soon as she finished with the customer I asked her if she could help me find a specific product that the store in the Palm Desert location didn’t have at the time of my visit. I usually frequent the Palm Desert location often, but this time I left disappointed by the experience and went to a different location to find that specific product. I was enchanted and delighted by Isabella that not only provided me with excellent service but also with professional advice. It is refres

I went with my mom to get some products from this location and the staff were super friendly. Sofia was very knowledgeable, patient, and very kind. The store was clean and organized. Thank you for such wonderful service.

I am always super happy to shop here. The staff takes the time to learn about their everyday products and inform you on what they recommend for the question you are asking. I have always leave with a huge smile to try their products. It's great and the staff is super friendly and cheerful.

Ok so I come to this Sally's frequently since I moved here and I like this Sally's....I even went in right after I got off work and drove from palm desert to get a hair mask and some color. But today the epitome of wrong place wrong time happened to me. I was looking at the color and the store manager (I'm assuming) was in the same aisle. She's super friendly and was knowledgeable and I was asking color questions. I just so happen to grab a couple of boxes of color and then changed my mind to the brand she recommended. She offered to put back the boxes I had in my hand (very thoughtful and nice gesture). Then there was a tube missing in one of them. So she asked me where it was and I didn't know. I had it in my arms with other boxes and I didn't realize it was empty. As soon as she said th