Sally Beauty

Went into the Hamburg location today. Mostly I avoid this location and order online because of the surliness of some of the clerks. When I walked in Brianna greeted me with a smile and was extremely helpful, friendly, and professional. She helped me find exactly what I needed. She even recommended a different product when they were out of the brand I was looking for and it works great! I also appreciated the fact that she didn't try to push me into buying things that I didn't need. Thank you!

Not tryna be a "Karen" but I came here at 2pm on a Sunday for a specific product that isn't sold in other stores; the door's locked with a handwritten note saying, "be back open in 30 minutes"... No specific time or any other information. I wasted my gas driving 15 minutes here on top of the fact that I'm on a time schedule & I needed the product I came for today. It's unprofessional & inconsiderate. I understand people need to take a lunch but maybe put a time on the note or eat at the counter- it's not like Sally's gets busy on Sunday during the Bills game. I'll buy my products online instead of coming here anymore.

Answered my questions about coloring without bleaching for a blonde color. The Associates are incredibly helpful every time I call or shop at Sally's Beauty Shop

Called for a return and an associate told me I couldn’t return the hair dye another employee told me to get bc I used the dye on my hair.. called customer service and they said that was incorrect and to go into the store with the boxes and they could look my phone number up and give me store credit. So I did exactly that and as I was explaining the situation to the older lady late 60’s associate with black thin hair, she cut me off and said she “knows the whole story” and can’t give me a refund. I told her I called customer service. she was incredibly snippy and rude the entire interaction. Got my refund from her but she made sure to drive the point that she wasn’t happy about it. Do better Sally’s!

It was a pleasant surprise to receive such a warm, genuine and friendly welcome this morning at Sally Beauty in Hamburg. The Manager greeted me when I walked in, was very helpful in assisting me get the right product for my needs and was very professional and knowledgeable. Nice to see in this day and age. You could tell she loves her job. Sally is fortunate to have an employee who goes above and beyond. I will definitely be back.