Sally Beauty

I had a very bad experience at the Sally Beauty store in the shopping center at the intersection of Zelzah Ave & Chatsworth St, Granada Hills, CA. On Dec 24 2025, I bought six Ion Rapid Repair Kits. The store and website price was $3.29 (or 2 for $5), but I was charged $9.89 each on my receipt. When I returned on Dec 26 2025 to fix the mistake, the employee refused my request to check the cameras, and even accused me of returning a different product. This was extremely disrespectful. Only after another employee scanned the barcode did they realize the mistake was from their side. Still, neither employee apologized, and they refused to sell me the product again at the correct website price, even when I showed it to them directly from Sally’s website. I am asking management to review store c

Veronica was wonderful! She guided me with detailed information on the hair products I was considering. Although the hair color wasn’t what I expected at first, when I returned, she was once again incredibly helpful and provided all the right answers. I’m so delighted with the final result—thank you, Veronica! And thank you, Carolina, for also being so kind and helpful with a smile!

This Sally’s I have gone to for many years they have a nice options for organic hair gel’s without any animal byproducts they do offer a curbside pick up available which is nice for those who need it again they’re not the cheapest place but overall seems like they try their best they are local and the staff was always very friendly when I had went there gift Sally’s or shot

I always go here to buy products. But today the lady that was on the cashier moved out of her place and stood across me watching me so I felt she was being rude. I'm a regular customer here and usually buy alot. So I felt uncomfortable so I went to other aisle and she moved to be across me again. I said to her why are you following me. She said I'm supposed to stand here to say hi to customers. I told her she's being rude I can't shop here ⁶ if your following and making me feel uncomfortable. She said have a nice day, which I felt I was not treated like a human here

This location is super clean and well stocked. The employees are friendly and helpful from the minute you walk in. Go check it out.