Sally Beauty

I've never had a truly memorable experience at a Sally Beauty, but today my son (3) and I visited so I could purchase some hair supplies. Miranda brought my son stickers and allowed him to choose his favorites, and proceeded to help put them on him while I finished my shopping. When we left he said "Mama! Mirwanda made me sooo happy for these stickers!" So we'll definitely be back here again when I need to restock. Thank you for the great customer service, ladies!

I recently had several amazing experiences at the Sally's Beauty Supply store located in Cross Roads. I've been a long-time Sally’s customer, but this location is truly exceptional and Miranda is the reason why! I had the pleasure of being assisted by Miranda several months ago, and I can confidently say she is one of the most knowledgeable and helpful beauty professionals I've ever encountered. Her guidance and expertise were invaluable, and she instilled in me the confidence to achieve professional-looking color results at home. She is the first person I look for when I enter the store, because I know I can trust her advice! I was also impressed that after a few visits, Miranda remembered my daughter and asked about her! It was such a thoughtful touch, and it made me feel valued as a c

Miranda was such a help today. I came in looking to dye my hair & she recommended the prefect product (Manic Panic Complete Hair Lightening Kit). I had previously used bleach free dye so my hair had a slight Amber/Copper tint but I needed it brighter. I told her what type of developer I would prefer which was 30vol & we talked over the steps when applying which I knew (Brad Mondo) but needed confirmation! I love the color & I’m at home looking like a Chocolate Ginger Snap Cookie! She was so helpful & easy to talk to, making me feel comfortable & confident the task I gave myself! Again Thank You Miranda!!!!!!!

The manager Rebecca is so nice and kind. She went above and beyond to help me. She was very kind and helpful. She helped me find the color dye I was looking for and gave me wonderful recommendations of products and she helped me with her knowledge on products. She helped me find the right color and product to use that would help me accomplish and achieve the color I wanted that would have the least amount of damage on my hair. She was absolutely amazing. I would also like to mention she took her time. The store was also closing and she didn’t rush me and she went past closing time to help me. She gave excellent customer service. She also helped and welcome other customers while assisting me. She politely excused herself and came right back to help me. In the process of the store closing a

It should not be so hard to return shampoo and conditioner that makes my hair greasy for either an exchange or refund. The front lady told me she couldn’t give me a full refund and didn’t know how to do an even exchange. She also told me she couldn’t call corporate because they were not open on a Saturday. I’m on the phone with them right now so they are open and she lied. But it’s a bit ridiculous I have to go to the trouble of doing her job to resolve a return issue. I won’t be going to Sally’s anymore after this experience. I will buy my products online. The cashiers need to know the difference between even exchanges and returns. They also need to be able to resolve return issues by calling corporate instead of making up lame excuses that they aren’t open over a weekend. They lost my bu