Rojas Family Dentistry

My son was seen in March and was told he needed a root canal. So the insurance company approved treatment March 24th and its Sept 3rd and still nothing from this office. Everytime I call the receptionist ay Rojas they tell me they are waiting for the approval. So I've personally called insurance company several times to ask for them to resend. I called Rojas office today asked receptionist if she or someone from this office could help bc this issue needed to be resolved Ive done all I can and was told no one in the office had time to call the insurance company. I then asked to talk to billing or someone that filed insurance claims she said no one had time to wait 45 mins to a hour and a half to talk to someone. I hung phone and was on the phone with the insurance rep and had the insurance

Whoever is in charge of running this office should be ashamed at the way their staff treats patients. Dr. Rojas is probably a good dentist but because he has staff members that don’t know how to self regulate their behavior or treat people with courtesy his office will have a tarnish to the name. I will never recommend this office to anyone and I will share of my experience where necessary just so that others don’t experience the same thing. Shame on you female receptionist. You should be ashamed to represent your doctor in the manner you did. You need to find your manners. UPDATE: when the call was placed to the office I specifically stated who I was and that I was calling on behalf of the potential patient as they weren’t familiar with how to do that on their own. As soon as I stated t

Unfortunately, I am not a fan of dentists. I suppose because it's me sitting in that chair... Anywho, Rojas Family Dentistry is a wonderful, clean and friendly environment. They have always been kind and understanding to my small family. If we have questions, concerns or needs - it does not fall on deaf ears. Our crowns, cleanings and bridges are done right the first time around. Our appointments are always on time. And we are always treated with respect. We have, and will continue to refer others to this office. Thank you Rojas Family Dentistry, we appreciate you.

If I could get them zero stars I would. Super unprofessional, they have the reception is telling you one thing and the dentist telling you another and they do not ever get it together. It happened more than once with my first appointment. They only do extractions. Even if the dentist tells you otherwise. Save yourself the time and find somewhere better. Responding to your post. Thanks, you told me when I was checking out.I can pay 550 dollers for my Crown.The first day and then when you got the crown in to deliver it I would pay another five hundred. If you're going to respond make sure that you remember what you're telling people because it makes you look really dumb.

Friendly and attentive staff. We've been going to Rojas Family Dentistry for a few years now & love it. Would highly recommend 👌