Regus - Mercantile Plaza

Misleading “free trial” followed by billing pressure — zero use I had a very troubling experience with this Regus location. I was explicitly offered a free trial day to evaluate the space before making any commitment. I used the space for only a couple of hours, found it unsuitable, and clearly informed staff the same day—before any ongoing use or move-in—that I would not proceed. I never occupied the office, never returned after the trial, never used services, and never benefited from the space in any way. Despite this, I was later told I was financially responsible and advised to submit a “termination request,” as if a lease had already begun. I was also warned about collections—for a space I explicitly declined immediately after the trial. That is not how a legitimate trial works.

Be cautious with Regus. My best firend attended a short trial visit for a few hours and never moved in, took possession of an office, or used any services afterward. Despite this, she was billed for multiple months as if her contract had started. No ongoing access. No services used. Still charged. This feels like a predatory practice where a “trial” can later be treated as a commitment. Customer support was scripted and unhelpful. If you consider Regus, get everything in written or walk away.

Do NOT trust Regus. I attended a trial for a few hours, never moved in, never used the office afterward — yet Regus later billed me for months anyway. No service. No access. Still charged. This is deceptive and predatory. Get everything in writing or walk away.

Love the accessibility, plenty parking. The lobby can be very loud and noisy given the in and out flow. Still a great location.

I strongly advise anyone considering Regus to look elsewhere. My experience has been a nightmare of deceptive practices and circular conversations. I signed a one-year agreement and made it clear I did not want it to auto-renew. As my contract end date approached, I proactively tried to cancel multiple times. However, Regus’s cancellation process is a maze. I was told to use an online portal that was conveniently non-functional, and my direct calls and emails were met with false promises. On several occasions, both center management and billing representatives assured me my account was set to cancel and that everything was taken care of. This was untrue. Now, the company is attempting to enforce an auto-renewal that I never authorized and actively fought to prevent. This isn’t just poor