Regus - Lake Mary

Get a lawyer first. Nightmare experience. I rented a private office, but it was so loud that it was of no use. Management didn’t do anything about it. I switched to the co working membership and terminated shortly after, as the customer service continued to be horrendous. No people, just emails, apps and tickets. No phone support. Lots of charges for things you’ve already opted out of. It has been 4 months of endless nothings about where my retainer refund is. The amount has changed serval times. They tried to charge me again, but still no refund. I’ve grown tired of wasting my time and escalated to our legal.

I registered with this Regus in Feb 2023 and cancel 10 days within starting. But unfortunately they do not allow you fully cancel the contract, so I had to proceed with a year contract. I made 11 total successful payments all on auto-draft via my register credit card from Feb2023 - Jan 2024, 9 payments were the same 2 were not. I checked my account on Feb 2024 and a 0 balance was there, I assumed I was done. Nope in March 2024 they charged me two payments of payments at once!!! The payments have no download invoice to see what they are. I email support they simply responded and stated this is what the system shows pay it and provide proof. When I respond to the support email guess what it is a no-reply email!!!! How can I provide proof? How can my questions be answered? How can I request a

This company doesn't deserve one star. I opened an account last November of 2022 in the middle of the month. I was told I had to pay two months ahead of time. I cancelled in the first week of January and was never refunded only to be charged tonight. I have called in January to make sure the account is closed and called when I received emails stating the account is past due both times assuring me the account is closed.

I was told by REGUS staff that I could sign a Month to Month agreement which is what I needed and not only that, was told that I could move up or down the amount of services hired based on our needs as well. NONE OF THOSE HELD TRUE. I am being charged for a service I don't need and I'm not Using, are forced into a ONE YEAR agreement when they specifically told us could work on a Month to Month basis. Please read all the fine print on the contracts, very unprofessional folks just wanting to sign you in, invoice you and make a dime. ZERO PROFESSIONALISM! Be aware of companies like this one!

We signed a 12 month lease for office space at the Lake Mary, FL location. It has been a complete nightmare getting billed correctly. EVERY month they have continually charged us for services we have opted out of. We call and they assure us it was a mistake and that it will be corrected on the next invoice. So every month we wait to see the refund but guess what..... they never refund us they just keep billing us. I would recommend going elsewhere before renting from them.