Regus - Johns Creek - Lakefield

Hi. I never seen such a bad customer service as Sherry. She is incapable and unfit as receptionist. She can not do multiple tasks at a time and always angry face. Lot of Hesitation to answer questions, she cut off conversations with reckless answer. No knowledge on Regus rules and time frames. Never treat customers equal and respect. Be careful with sherry. Management has lot of bad reputation on hidden fees and time frames.

Mike is awesome. Always courteous and helpful. We have had our office for several years. Quality services like that keeps us remaining and coming back. I also wanted to add a review for Alice she did exceptionally in helping us with our staff meeting and accommodating us during the construction . I wanted to say that even if work needs to be done in the building, the accommodation and support from staff allowed us to continue with our business with interruptions.

During my time at the Regus location in John's Creek, the exceptional service provided by Michael and Alice consistently impresses me. From the moment I step through the doors, their combined courtesy and professionalism set a welcoming tone, immediately making me feel valued and at ease. It is a rare delight to encounter individuals who not only excel in their roles but also exude genuine warmth and kindness in every interaction. Michael and Alice are undoubtedly such individuals. Their professionalism and attentiveness to detail stand out, ensuring that all my needs are addressed promptly and efficiently. What sets Michael and Alice apart is their exemplary approach to customer service, demonstrating not just an adherence to company standards but a personal commitment to excellence tha

Mike at the front desk is so accommodating with the clients needs. I always see Mike with positive attitude towards everyone. No matter if you stop by the front desk with needing help or just to talk about personal life, Mike is always pleasure to talk to. We all love his down to earth laid back attitude. He's a keeper!

Hidden Fees, Confusing Charges, and Deceptive Practices I do NOT recommend.!!! I signed up with Regus for a month-to-month office lease in March. I paid over $1,300 upfront (first month + retainer) and had my card on file. My card was charged $700 at the end of April for May’s rent — yet when I logged into my account in early May, I was shocked to see a balance of over $2,100. When I visited the office to ask Sherry what was going on, the local manager called the city manager (Molli) Gammili Almond who claimed that I was being charged (As a long-term tenant) another retainer fee, June’s rent in advance, and $700 as a penalty for my card supposedly not being on auto-pay — even though they had just charged my card for May’s rent. How does that make sense? I immediately tried to cancel t