Regus - Alpharetta - North Point

If you're looking for a virtual office and a address to get mail, go somewhere else. This location charges for the virtual office and apart it charges for receiving mail. On top of that, if you want to pay month by month with your credit card not having to put autopayment, the system will give you a hard time not letting you doing it, making you to put tickets and endless waist of time that will lead to late payments fees caused by their system and no refund. They don't receive credit card payments at the front desk giving you a hard time and they do not receive checks either. We've been with Regus for 10 years but at this point we're thinking to move to somewhere else since is not possible to talk to a Regional Manager that can help to address this.

I am very disappointed with the lack of transparency about pricing. I was told I would pay a two month refundable deposit and a month to month set price. Little did I know that an inconspicuous charge of $484.38 was added to my invoice for "Office Restoration Services." I literally rented an interior office for 2 months and visited for a total of 3 days. Nevertheless, I was told that I have to pay this additional hidden charge. I feel completely scammed. Therefore, I cannot recommend Regus to anyone.

Please be aware, although everything may initially appear perfect with their service packages, exercise caution. If any issues arise that compromise your ability to meet monthly payments, Regus shows little empathy or flexibility. In the event you find yourself needing to cancel the service early due to unforeseen circumstances, they are unlikely to negotiate amicably. They may make frequent withdrawals from your account and continue doing so even when it is in debt collection. Since I began negotiations with their debt collection agency, multiple drafts have been made on my account. This practice raises concerns about whether they intend to reimburse those amounts or keep them as collateral. Be advised: Regus business practices are highly questionable and potentially unethical.

Unfortunately, it didn't work out for me. I never got the document for the mail to be forwarded to me even though I asked multiple times. I went 3 months without an update after paying. Corporate is not helpful as far as any issues with the local office. There was no follow up with any of the complaints I voiced with the local office. I was sent to collection even though I paid all of the fees upfront. All in all, renting a virtual office caused me more headaches than any other service for my business. Instead of the service assisting my business, it cost me more time and money. So disappointing.

The manager is very bad. We received 7 invoices this month, and the charge is very confusing, she never explains the charges clearly. When we are working in the office, she ask us to move and paint the room. She also charge us a giant bill without any notification before we move out.