Planet Beach

I went in over summer to make a single teeth whitening appointment and some how got roped into signing up for a monthly membership. I have never once used their services because they never have appointments after 8pm and I get off work late. I have called numerous times to cancel and nobody picks up the phone or returns my calls and they are continuing to charge my account.

I used to go here for year sand had a regular plan and paid the cartridge price for airbrush. After the remodel the sales lady (same one that is ALWAYS there) said I had to buy a new plan and tried to force me into all kinds of stuff I didn’t know / want. She is like that every single time. She’s always busy unpacking stuff or not paying attention and you have to wait 1/2 an hour just for her to harass you like a used car salesman. I do love the hotbox. The vibe and the service aren’t worth the misery.

DO NOT SUPPORT THIS GREEDY BUSINESS. My friend & I bought a valid Groupon for spray tans & when we went in the Employee demanded that we refund our purchase from Groupon & pay her in store. When we opened the app, we realized it had expired past the 3 day refund limit. She refused to give us our service & wouldn’t allow us to speak with the manager or owner. So the money was spent & the services weren’t honored. Many businesses do this to jump the commission that Groupon takes but to steal from a customer when they know my money went down the drain is unacceptable. This is not a place you want to go.

I ended my membership roughly 14 months ago, when the spa got new owners. All of a sudden they no longer honored my contract. When I signed up with them I paid about $100 a month for unlimited services, but had to pay extra for their light facial and teeth whitening. Once new ownership took over I began having to pay for each sunless tanning session I got. They also started selling Groupon packages, which limited the appointments open. I was having to book all my appointments a week in advance. Prior to Groupon I could call the day of to find an open spot. The new owners were nice, but did not care about their existing clientele.

WORST company ever!!! Very poor managed. Always new management, always new charges being added for treatments that should be paid with your monthly membership. ( I paid $99/month) Never felt like I was at a spa where they had me in mind. Jo was the only happy, positive employee there. The current manager, Julie seems very not there and unhappy. I have had many issues with her saying she was going to do something, and it never happening. Such as crediting my account a free month, taking my card off file, putting notes in my account (but other employees said they never saw any notes) Just more of a hassle place, instead of a relaxing atmosphere. HORRIBLE EXPERIENCE, dont waste your hard earned money to this place!!! Pay a little more (or probably even less) to go to a REAL spa experience!!!!