Palm Beach Tan

I came to Palm Beach to explore the new wellness section. The first staff member I met the week prior, who ultimately influenced my decision to book, had an excellent attitude. She was kind, helpful, and welcoming. Unfortunately, my experience on the day of my appointment was very different. The staff member assisting me was short and did not provide any instructions on how to properly use the machine. I had to leave the room twice to ask for assistance, which cut into my scheduled session time. Most concerning was the lack of safety guidance. I was not informed of the safety rules and initially sat in the sauna without protective glasses, with my eyes exposed to the light. I only realized the issue after seeing the warning and noticing discomfort in my eyes. This was the most dangerous

Staff is not friendly at all, the looks and way they treat people especially Men makes us, "my boyfriend and i both" want to cancel our membership we even drove 30miles to go to the other location to experience the same issue??? Never not once a friendly hello when you walk in the door ,just a look as i am waisting their time as i walk up to the counter with not even a hello ,,? ,,,,never not once has the ONE bed EVERYONE wants been open no matter the time of day you walk in :/ and not to mention we come here and pay good money to relax at the end of our day just to leave more frustrated EVERY SINGLE TIME! For such a known name in the tanning industry something as simple as customer service should be non-negotiable in a customer service industry??? If the girls are togood to work with the

Ashley was amazing! Everyone there is so nice and patient. Ashley made my day today and goes above and beyond for people. We need more Ashley’s! Always a good experience here :)

Great place. But I wish they would update their phone number on line. That is a fax and I need to get s hold of domeone

Just canceled my membership at Palm Beach Tan. I came in, checked in, and started to get undressed to use the bed. Then there was a knock at the door—an employee told me someone else wanted to use the same bed. I know how the system works—you can only assign one person per bed at a time. It was clear they gave my bed to someone who probably refused to wait. Unacceptable service. Membership canceled, and I will not be returning