Palm Beach Tan

Had a strange experience here. Normally when I tan I go to the Lebanon location but because I was close to the area, I came to this one. Came in to ask about pricing the girl with blonde girl who’s name tag said MIT i forgot her name came off as if she did not think I could “afford” the memberships as she was explaining them to me. Overall made me feel down on my self in a way because I have never experienced something like this before at an establishment. The employees and the Manager with darker long hair here could use a few customer service classes.. Their attitudes just seemed very rude and degrading when it came down to prices… I will spend my money someplace else that actually VALUES customers instead of coming off rude and hostile. I ended going to Lebanon and they were amazing❤️.

Always a pleasant experience walking in. The location is clean and well-kept. The ladies are so generous and the sweetest.

Purchased a spray tan membership after being told I couldn’t use a free service coupon I got in my email. It was very orange even with the purple additive she suggested so I called and requested a refund and cancelled the membership. It took 3 weeks, 4 phone calls, and me doing a written complaint on their website to finally get a PARTIAL refund and I got conflicting information from each person I spoke to. One said DM would call me the same week I requested a refund, but another told me it was already approved and should be back on my card within a few days. When I called and requested the manager, I was out on hold and hung up on before she came to the phone. This was a headache to deal with and I highly recommend staying far away from here!

I have been going to this particular Palm Beach off and on for a few years now. The beds are becoming raggedy. The last 3;times I have went I have not been satisfied. Beds 9&10 Don't even get hot so I see no results. I let them know that today when I went so I waited 15 minutes for bed 21 to become available. I got completely undressed and put on my lotion then the bed wouldn't even turn out. I tried several times. I was so disappointed. I came to the counter and cancelled my membership all together. They then wanted to offer me a working bed. No too late! Most of the employees there are very awesome. But this place needs to get it together.

Love this place. They have something to make everyone feel better about themselves. New health booths and all the original stuff. They sell lotions, vitamins, sunless spray. They have good deals all of the time. I’ve been going to PBT for years and they are constantly updating their booths. They don’t keep anything old , they replace with the most up to date “in” products. Give them a try, I’m sure you will love them too.