Palm Beach Tan

I've been coming here for almost a year. I've never encountered a rude employee, they are always friendly and helpful. And the beds and salon are always immaculately clean.

Poor customer service, I have been coming here for 5 years because its convenient location to my house and the number of management and teams members they have changed over the five years is unreal.. Their turnover must be close to 400%! Corp needs to invest in the right talent as the new managers that I have encountered for the past six months have absolutely no concept of customer engagement, specially the grumpy long black hair who I believe is the store manager, they look as they are forced to be here rather than want to be here. I’m going to switch to highland village locations hope it’s much better but than here, it takes a lot to get me to write a review like this poorly, but if you are thinking of signing up, I recommend to choose else where!

Friendly staff. They do try to sell products but it’s how all these places and its employees hit their store goals so they have to attempt to and they also have safer, healthier products. Erin Meador, the manager who like so many others gets moved from store to store is awesome and has great customer service.

The manager (an older male) is not very friendly. He always seems to have an attitude and clearly hates his job. Everyone else is great. I went in to use my last tan, he said it expired. Nobody has ever had me fill out anything, sign anything after purchasing the packages. I told him I didn’t know it expired (a month earlier) He sold me one tan for $62. When I left I asked the girl at the desk if there were any packages? She said “yes, 2 for $40” I just shook my head and left. The manager never tried to sell them to me. He’s just miserable. I will never go back.

Wish I could say I had a good experience here, but it was overall so frustrating. I had bought a spray tan package with 3 spray tans. I used the one and then wanted to keep the other two for a wedding I had the next month. I was told by the associate that they wouldn’t expire and I would be fine wanting to use them in July. I went in to get my spray tan and the girl could not be less helpful - I was told that she didn’t know why the girl told me they wouldn’t expire because she had no authority of doing that. Wanted to speak to a manager but there wasn’t one and the lady told me I would have to come in when he was in because they “don’t do calls.” So I called back the next day to speak to a manager and was told that there wasn’t anything that could be done and I was technically SOL. The ma