Palm Beach Tan

This location is not very accommodating for military members who are not always available to come in person to sign so-called “mandatory” documents just to freeze, unfreeze, or cancel a membership. I informed the salon ahead of time that I was moving and needed to freeze my account, but I was never told that I would later be required to physically come in and sign paperwork to unfreeze it after relocating. That information should have been clearly communicated upfront. As for the facility itself, it is semi-clean but could use some updates. The rooms would benefit from fresh paint, and the tanning beds appear worn and in need of replacement or refurbishment. Overall, the experience was disappointing, especially given the lack of flexibility for military customers.

I was looking at the website to see what packages they offered. I saw an ad that said try one service free for new & returning customers. I tried calling this location to confirm, but no one answered the phone. I called Westwood and they said all locations were offering it. So I went to hope mills location and the girl said I couldn’t use that promotion because I had been there before (2yrs ago). I wasn’t super pleased back then but because of the promo I decided to try it again. I showed her the ad for new and return customers. She continued to tell me she couldn’t honor it. Then she called her manager and told her I was trying to get a free service even though I had been there before. When i prompted her to say I was going by the as on the website, she refused to tell her manager that. I

Nice and clean tanning salon. The whole staff of the Hope Mills location, are friendly and helpful. Shout out to Amanda and the rest of the crew, for making tanning at their salon, a positive experience.

Great first experience here. I bought a membership today and was super impressed! Staff was knowledgeable and friendly. I'm looking forward to enjoying my membership at PBT!

Amanda is the best ☺️!!! She's always very helpful and very quick. She always lets me know when there are great deals on lotions that she knows I like . She's always there whenever I visit and a very hardworking woman. The beds are always clean and I haven't known one to be broken down in almost a year . I always suggest this location. I've never walked in to see stuck up employees or customers , everyone is always nice and sociable.