Oceanova Day Spa

I received a $350 Oceanova Spa gift card in April 2025. I scheduled services twice, and both times the spa cancelled on short notice. The first cancellation happened the morning of my appointment, when I was told the massage therapist would not be in. Only the facial portion of my scheduled services was provided, which I paid for with part of the gift card. I disclosed to the aesthetician that I have rosacea, which had been dormant for a year, but the facial unfortunately triggered a flare up. The only compensation offered for losing the massage, worth hundreds of dollars, was a complimentary add on. The receptionist did not apologize or make any effort to recover the service, showing no empathy. I rescheduled to use the remaining balance, but five days before that appointment the spa ca

Whitney is a exceptional massage therapist. She is attractive to her clients needs. I leave feeling relaxed and refreshed. I would recommend her to everyone. Oceanova should accept other gift certificates not just their own. How it was previously.

After reading a few other reviews, I wanted to post about my similar experience. I attempted to schedule a spa day for a group of friends. It was a challenge to get initial contact with Oceanova. Once I did reach someone, I started to make appointments only to be ghosted by them afterwards. No reply to phone messages or emails. They had already sent one outlining the appointments we discussed, but then, nothing. I waited for a few weeks. Then, surprisingly, I did reach someone, but they were less than helpful saying the providers didn't have their appointment books available. They offer decent packages on their website, but after reading some of these reviews, I question if they would have held up. Very disappointing and unprofessional customer service.

I had a very relaxing facial with Amanda. I have been going to her for my facials for years. Very personable, professional and friendly. The relaxing atmosphere is just what I need.

I also fell for the $129 filler special. I however was told it would be more then 20 vials. No bait and switch but the PA give me injections above my lip and had no idea that I would have difficulty talking and eating. She did provide more injections when I went back for areas that did not take the injections. They lasted maybe 2 months when I was told this new type of injection would last up to 4 months. Do not reccomend Oceanova for this type of service. Would not go back there?