Norma's Beauty Salon

I called ahead and asked if they do wash and sets. Norma confirmed and told me to come in. I arrived about 15 minutes later, only to be told she doesn’t do “African people’s hair.” I’m African American, and her wording was not only offensive but discriminatory. I reminded her that I called beforehand and she acknowledged the mistake but simply said, “Sorry,” as if my time and dignity didn’t matter. When I asked if she was licensed, she said yes—but professionalism should come with that license. Refusing service based on ethnicity or hair texture is unacceptable and needs to be addressed. Black women deserve better treatment and respect at any salon.

My previous rating was deleted . I wouldn’t recommend anyone to ever come here I asked for a silver gray ombre hair well she dyed my roots even when I stated I didn’t want my whole hair being silver gray . I didn’t mind paying the money I had to go 3 times since my hair was black but I wish she would of been honest with saying she didn’t know how to do what I was asking for . Safe to say I stopped coming in because she still wanted me to come back and my hair felt like an elastic. Legit an elastic I would brush my hair and it would bounce back up . And yes it was Norma who did my hair . Wish I could give it zero stars.

I come here for a hair cut and Norma she has an attitude, and very unprofessional! This is business and you are dealing with different kinds of people if you are not comfortable to serve everyone then you are at the wrong place. In business rule number one is to meet the demand of the customer. I don’t recommend any one here and I fill sorry.

Once I discovered this barbar shop I have been a regular,Norma knows exactly how I want my hair cut.Because of my grade of hair I haven't been able to get the proper cut I wanted at other minority barbers and I'm impressed that a female barbar with a friendly welcoming attitude and peaceful atmosphere which was convenient to my place of employment down the street at Indianapolis International Airport.

I was very displeased with the hair cut. If my bangs were cut without being rushed it would have been worth the price. The haircut ruined the overall look. Norma cut my bangs straight instead of layered. She tried to play it off and even said I would look “sexy” for my husband. She knew it looked ridiculous. It does not matter if the hair color was nice or not, the hair cut completely ruined the look. I specifically told Norma I did not like how my hair looked and she shrugged unknowing what to do next. I do not care about the price I care about my hair and leaving extremely unhappy. You clearly do not know what great customer service is. My hair looks ridiculous and it was an erroneous mistake made by Norma. I was reluctant to pay only because my hair looked so disgustingly nasty and ugly