New Nature Spa Services Inc

I have been coming to this spa for several years because sometimes their massage is good but today I had the worst experience ever . First of all none of the masseuse girls speak English!! And no matter what you ask them they keep saying “ No speak English “!! Their English is so bad that you can’t even make out what they are saying in their broken English. I am often empathetic to those who can’t speak English but today was too much . Instead of trying to change they use not knowing English as an excuse…. They just smile and say “ no speak English “ as if it is okay !! It is not okay when you don’t understand what the customer wants !! So today , I called and made an appointment for 8:30 pm for a one hour massage. When I walked in she asked me to pay first . I added a $25 tip and paid fir

As a LMT who travels the world to experience various massage techniques I must say this was the worst experience EVER from the moment I entered the establishment until I departed. I have never experienced such level of disrespect. My appt was scheduled for 8pm, I arrived at 7:45 to witness the supposed therapist having a heated conversation via phone at the top of her lungs, I hoped she wasn’t my therapist because she was already in a rage, I asked her numerous times if she was alight before the massage as I was expecting a relaxing environment during my 90 min session. Needless to say that is not what I received. She stopped my session numerous times to send voice messages, attend to the front desk and had the audacity to inform me what she expected for gratuity. I really thought I was b

$90 dollars was the price of my massage. I gave them $20 dollars extra. The owner told me to give more, I refused, explained that $20 was more than 20%, she told me that they are not a restaurant. Great! Never going again. The massage wasn’t great anyways. I understand generosity is greatly appreciated when the service is great, it wasn’t but I still left a tip.

My wife and I today enjoyed a foot spa experience, during which I tipped 20%. However, as I was leaving the establishment, the owner rather assertively asked for additional tip, emphasizing that it wasn't a restaurant. While I am always willing to reward excellent service, I found the owner's approach very disrespectful and arrogant. Perhaps she should put a sign that says "CUSTOMERS WHO TIP 20% OR LESS ARE NOT WELCOME…". I wonder how much she pays her employees. It's important to note that customary tips for foot spa services in Nassau County typically fall within the range of 15% to 25%.

Owner & my masseuse Ossi were super sweet! Great prices and amazing 30 min deep tissue hot stone massage.