Mega Beauty Mart

Absolutely horrible customer service! I was looking at some nails that were in a cart when I was approached by an associate she asked if I had got the nails from the cart and I replied yes she then snatched them from my hands and told me I can’t do that. They have lost me as a customer DO BETTER!!

It’s off the exit and largest beauty supply in the area so people are going to come and spend regardless which sucks. The customer service sucks. No acknowledgment walking in, if needing help while shopping, or checking out. There’s stuff all over the place and in the isles - always, every month, year in, year out. Male employees (not sure if owners or who they are but clearly not the check out girls) standing in the isles with carts, boxes, etc and will tune you allllll the way out; won’t speak, say excuse me, or clear isles in any manner for customers. You just have to squeeze thru and behind them and excuse yourself. Still no acknowledgment that a person, much less a customer, is in their presence. Checking out today I stood in silence while 1 girl checked someone out, the other on her

I’ve been coming to this beauty supply store for 4 years now, I’ve never had a problem nor a disagreement with them. I purchased two boxes of hair dye on March 1st, I was planning to dye my hair however I didn’t like the color I had. I misplaced the receipt and could not find it, I recently just found it and attempted to take the boxes back today. They refuse to do refunds on certain items. Only store credit, These boxes are UNOPENED! The packaging seal is STILL on the boxes because I NEVER used them!! They refuse to give me a store credit because it was past the 7 day return mark, I asked them could I please do an exchange then for something else and they refused. I will absolutely not be coming back here, I could understand if the boxes were opened but they weren’t!!

I've been shopping at this location for a while now. It was nice when it first opened but it is so messy and disorganized now. It's true; there is a great selection. But because it is so messy in the hair section, it takes more time to find what you're looking for. They did some construction and ever since then, the aisles are littered with product to the point that you can't even walk down the aisles. One aisle even had a construction saw in it, which is very unsafe. At the register, the card machine was not working for my aunt's card. Tap wasn't working and the chip wasn't working, either. The cashier (maybe the owner?) snatched my aunt's card out of her hand and tried to swipe it without asking. Of course it didn't work, since everything uses the chip now. It was bad here before, but it

The store is large and has a great selection; however, the customer service was extremely disappointing. I prefer supporting businesses that value their customers.