Massage Envy

My massage from Sana was absolutely wonderful. Communication didn’t feel forced at all when there was any, and the pressure was exactly what I was hoping for. My only gripe with this Massage Envy is when you go to check out, the older woman at the counter was rather pushy about the membership that I politely declined about three times. I was also surprised to see that the $80 as priced out online turned out to be $130 at the counter. After gratuity, which well deserved, no complaints about leaving a tip- it came out to be double around $160. All in all, I’ll be sure to recommend those I know to Sana specifically, but I wish it was more true to the price online.

Brendalee is amazing! Highly recommend. She really knows her stuff and is very kind. 10/10!

I have had a great experience at massage envy, most especially because I have found a fantastic therapist, Brenda Lee. She is very, very booked, so I make sure to make regular appoints in advance as soon as her calendar opens up. On the rare occasion when I've used a different therapist, I've also had a good experience. I like that they send appointment reminders by text, and everyone there is very pleasant.

Do not book here! They will charge your card erroneously. An introductory massage is $80 and it is a 50% fee to cancel same day. Yet they charged my card $65. They make up policies as they go and will charge your card as they please! Speaking with management and corporate is no help. So hopefully this review can prevent someone from making the same mistake as I did. Have been getting massages for 20 years and have never dealt with anything like this!

I’ve had an overall positive experience with this location and its staff except for today. I had an appointment later today that I can’t make because I woke up sick. I understand that it’s their policy to charge half fees for cancellations day of, however the woman on the phone was not accommodating at all. I’ve been cancelled on day of twice because their masseuse called in sick. Apparently it’s okay to have double standards when it’s the customer getting screwed. I would have felt a lot better about the situation and not been as upset if the receptionist wasn’t incredibly condescending. Do not get a massage envy membership if you have the capability of getting sick as most humans do including their masseuse. Unfortunately, I am locked into a membership for a year, but I will not be renew