Massage Envy

Massage Envy double charged me for a gift certificate. I went to the spa 3 times in person, called 4 times over 25 days of promises with no action to get my $85 refunded. The manager at Hazeldell is powerless to make a simple refund. She has to have her manager make refunds and apparently is in NO hurry to give me my money back 25 days later. They didn’t even offer anything as a sorry we screwed up… Learned and never again.

I had a fantastic massage today, but it felt like a timeshare presentation after. The hard selling of memberships at reception was unpleasant, and overshadowed the work of the therapist. I don't enjoy saying no more than once. Being asked to commit to a membership when the massage therapist is moving away, and before I can try another, is a red flag. Paying $210 base to try another therapist knowing there is an attached sales pitch is not something I'm interested in. The room was clean, but there were ants in the lobby, plenty of parking.

I received a massage and facial yesterday And since then I have received 5 messages to leave a tip for the person that gave me a facial I think it's very unprofessional

As I walked through the door, I was greeted by a beautiful smile and charm from a young lady at the front desk - Mal. She helped accommodate to get me scheduled for a massage/facial and get them back to back. With efforts placed, she was able to do so and I cannot wait. It is comfortable/clean with essence of calm and serenity there. After service via the massage/facial, I intend to write another 5 star review <3. I am happily signed up for their membership and looking forward to my relationship with the company. Thank you!

I've gotten 3 massages now from Jesse and he's amazing. I do a lot of running and lifting and need deep tissue for those knots. Rarely do I find someone who can really get at them and he's does! Highly recommend. Also, love the front desk ladies. They are so inviting and sweet.