Massage Envy

Bri is AMAZING! Seriously! I was thinking of canceling because I felt like I never got long-term results with my face. Not only did bri do a great facial, she was SO knowledgeable & sent me home with a routine & products that are cost friendly that is for my skin. I actually know what toner is now! She not only does that but she also makes you feel very comfortable I not only left with a glowing face but also knowledge.

I was supposed to be signed up for a membership and I called to cancel in January and again in February. The issue of the cancellation was resolved however the way that Kayla, one of the managers, spoke to me was not resolved. She raised her voice at me and was very rude as I was trying to discuss the membership with her. I had never been spoken to by a manager in that way before. In our email conversations I expressed to Cypress and Kayla that the way Kayla talked down to me and hung up on me was inappropriate. Instead of apologizing, Cypress responded, “ I did acknowledge it, I said I was sorry for how this played out. This acknowledges that our manager offended you with her tone. If you feel like it is necessary to leave a review that is up to you.” This is not accountability. You did

have been a paying/subscribing member and also buying their products for more then 8 years now. A dedicated member who always pays on time. These last four or so months have been bad for me medically and multiple deaths in the family. Now they wont reinstate my 20 plus credits and would have to start new. Maybe even pay the other moths I missed. This is a horrible location and horrible business to consider when you are hoping for a company that cares for its long term clients. Horrible. Oh and if it’s another location (oak park is my original location. I moved to Tinley. The ones individually owned and operated- you’re screwed. There is no customer service and the employees there can’t even ask for a manager to speak to you. This is insane. And a scam. Do not sign up for massage envy subs

I have NEVER experienced someone being so rude to the extent she called me ignorant on the phone. I recently cancelled my membership at the Tinley Park location and needed to speak to them regarding hours on my account. Danielle answered the phone kept talking over me, cutting me off and being rude as I was talking. I know in customer service rolls we have to deal with all kinds of people, but NEVER have I seen behavior like I did today. I am waiting on a manager to call me so I can find some resolution to my original concern. I’m also going to call corporate. I informed Danielle that I had her on speaker at the Highland location and 3 people heard the entire conversation including her rude behavior and calling me ignorant.

Steven is amazing. He asked my concerns on specific areas of focus and followed through with great execution and also provided a great complete massage from start to finish. In the past at other locations, I could tell when the masseuse would get tired and not give as much energy towards the end or rush through. I did not have that experience at all with Steven. He was so great and on top of that such a kind person. He would definitely be my pick each time. He listens to what you need and provides excellent service. I feel fantastic and so relaxed. I would highly recommend him.