Massage Envy

I booked a deep tissue massage for my spouse, but unfortunately, the experience did not meet expectations. The pressure and technique did not reflect what is typically associated with a true deep tissue massage. It left us questioning whether the staff is properly trained in delivering the varying pressure levels advertised in their service options. We will not be returning. I would rather pay more elsewhere to ensure the service quality matches what is promised

i wish i enjoyed this more… the therapist i got had bracelets on… i know, tell me about it. very unprofessional and interruptive. his flow wasn’t steady or intentional. the massage table would creak throughout the session, and the rugs are filthy in the back. this place has really lost its aesthetic.

Im surprised I still have a membership with this Stockton location strictly due to the help I’ve been receiving with pain management from the massage therapist. However the “manager” I believe her name is a color ? Is the most condescending unprofessional and rude person. I’ve over heard her talking about customers while checking in. Several times I’ve been put on a callback list because she’s never working on business days or hours. She can’t explain policies properly. I’ve asked on multiple occasions how am I receiving a free service if I’m paying each month. She does this passive aggressive nice tone while scamming you to add more services and refusing to cancel the membership. The place is very rundown. Dirty carpets and very stuffy. Member day is advertised but they only give you mini

Poor, it’s a hit or miss with the professional. I booked a deep tissue. I don’t think she intentionally rubbed a single knot. I use the word rub because there is a difference between massage work and rubbing. Anyhow, rubbed my feet twice, neck once? Also it just ended out of no where. Just terrible but why did I except a $120 deep tissue commissioned professional to do? Take her work seriously?

Poor Customer Service! scheduled two appointments to be seen via text message and both were canceled without my knowledge, spoke with the management and no accountability! requested a refund for my 6 prepaid visits. Please be aware that there’s no corporate address email or phone number for the franchise, It is privately owned, so the contact number that they give you is inactive, answers with a busy signal continuously.