Massage Envy

Brie the district manager is a coward and has zero guts to call an upset customer and explain! She sends the front desk people to do her dirty work. She should be fired in my opinion! I'm very upset! Massages were great from Ariel, loved her and the front desk staff (especially Josh) was always friendly and kind. However when it came time to cancel my year membership.... It was a complete DISASTER. My original cancellation paperwork didn't get processed for weeks, then they charged me for the next month, thankfully got that refunded and I thought i wouldn't be charged again... Went about the next 60 days to use up my last 5-6 credits that had built up. 6 weeks later found out I had been charged for 2 more months of membership... They refunded one, but when I inquired why the 2nd month had

Worst massage I have ever received. I’m honestly surprised this location can stay in business. I did write the Manager a detailed email of my experience, which she recognized, but never refunded my time as promised.

I have seen Allison twice, and she is like the sore muscle whisperer! The front desk staff had been very helpful and friendly. I paid for a membership which will give me incentive to make myself go every month. Having MS massage is good for my rigid muscles.

First facial ever: relaxing and great results. Deep tissue massage was the best of appx 50! Joined membership for awesome monthly value.

I booked a message for my fiance for Father's Day over a month in advance, got called saying they had to switch appointment times and person because original provider got in an accident a week prior to appointment (I get it accidents happen and I was super understanding). Then they called me the morning of his message and stated that the other person called in sick. Offered a facial? Didn't offer another booking time or anything for the message...just said we can get him in for a facial today. I told them it was a fathers day gift booked in advance for message. She said "sorry"? With still no make up recommendation or time. They charge a cancellation fee for canceling same day .... Yet called me 4 hours before his appointment to cancel it. So when do I expect to see my cancellation fee on